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1.0

I broke down and needed a tow. I called them and they said they would call me back.

They did and said my coverage was for only 100 and the tow would be 250. I said whatever. I then called the tow truck to come get me and when he showed up he tried to get the 100 credit from them on a credit card. The guy he was talking to was lost and finally I said I will pay him directly and get reimbursed from them.

This was a couple weeks before my membership expired and I told them not to renew it. They denied my claim and they didn't pay because I was no longer a member.

Their trip maps suck and the call center is in Pakistan or somewhere. I am with Good Sam and am very pleased since I have used them twice with no hassles.

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Full refund.

Location: 2775 Sanders Rd Ste. E2, Northbrook, IL 60062, USA

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