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My car did not start, so I called my insurance. First of all they were not able to locate me because I had old policy number but after long verifications I finally got some asistance. My car supposed to be picked at 5-39-6-00pm. I arrived at 5-30 pm to meet a driver...
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#1300471
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i had a break down and was left for over 5 hours. every time id call they would say someone would be there in 90 minutes id call back and was told the tow was cancelled. one rep had the nerve to tell me well if you would have broken down near the highway it wouldn't...
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#1295795
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This Saturday evening, my vehicle broke down in the middle of the road in a neighborhood, blocking the road and blocking other vehicles in. I have been a Platinum Elite member of Allstate Motor Club for over 5 years. I called for roadside assistance, gave them my...
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1.3
I didn't like
  • Poor customer service
  • Unreliable
  • Being left on the road at night totally helpless
#1293540
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Allstate Motor Club - DID NOT GET ALLSTATE ROADSIDE ASSISTANCE

this is more of a warning! There service sucks the representatives suck . I waited 4 hrs on a highway for them to find a tow truck to pick me up after 3 hours they iInstructed me to call 911 to get tow i did as they told me and got billed $200.00 plus i didnt get home until 1am. I have plenty of allstate roadside stories YOU HAVE BEEN ADVISED DO NOT GET ALLSTATE ROADSIDE ASSISTANCE
1.2
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
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#1292319
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They never showed up.I going to cancel this so call service. leaving my daughter standing for 4 hours. I towed home myself.
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Anonymous
leonard de angelo

I felt it was my civic duty to warn people about allstate motor club on was on mymobil phone for 35 minutes my company leninoodlespastacompanyllc.com.they call me back and sai...

1.0
#1279625
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Allstate Motor Club - Long wait Always cost me out of pocket

I used the service twice and never in inclement weather. Both times they struggle to find a provider and there's always an surcharge that i have to pay out of pocket for. Cap this with a several hour wait time. Rediculous !
#1275621
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Allstate Motor Club - Allstate roadside assistance-TERRIBLE

Had to call three times for towing service and waited over 7 hours before the tow truck actually came. Every time I called to check on status, tow truck/service was never actually called. They kept saying a different call center logged the call but didn’t schedule service. Terrible, terrible customer service.
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
#1273955
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All state keep hiring drivers for roadside assistance but they driver don’t get any call. Calls go dowen table for other providers So some how making money under talbel. All company plying came for money. . Don’t trust no one. . Same calls come from Allstate for driver...
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1.6
#1272492
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Allstate Motor Club - DONT GET!

I was told i can add a second driver for free. I added my sister who was having problems at the time. Well everytime she called (i never used them once) they added a claim to my driving record. So now it looks like ive had 9 claims last year and no insurance company will take me.
#1258021
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Contact Allstate Motor Club

Mailing Address:
Allstate Insurance Company
P.O. Box 660598
Dallas, Texas 75266-0598
United States
Phone:
(877) 810-2920
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cancelling the policy, this is insane, called for a tow or jump and had to sit thru automated bs screaming into the phone, which demanded that I give the town in which I am stuck, wasn't sure and couldn't say for sure but the automated system wouldn't accept that...
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1.0
I didn't like
  • Complete lack of service for roadside assistanc
#1249359
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