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cancelling the policy, this is insane, called for a tow or jump and had to sit thru automated bs screaming into the phone, which demanded that I give the town in which I am stuck, wasn't sure and couldn't say for sure but the automated system wouldn't accept that either, finally after screaming a bit more it got me in line to an actual csr, who didn't know who to call to get me towed and was supposed to call me back and as of an hour later, still has not called back, I also managed to get her to admit that she was calling tow services that were nowhere near my location based on the phone numbers she was trying, which are also automated based on whatever information she fed the system and god only knows what she did. So finally called a local tow service in the area by using google and/or would have gotten one from calling the cops, so allstate motor club is useless garbage and I want every penny I paid into it back in my pocket

Reason of review: Poor customer service.

Allstate Motor Club Cons: Complete lack of service for roadside assistanc.

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Guest

I had a similar experience. Not as good as some people talk about. I Also cancelled my membership.

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