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I had allstate motor club platinum elite for some 8 years. When I cancelled my account I told them to put "DO NOT CALL" in all caps on my account, though I knew they wouldn't.

During this time I called them once a year on average for the same issue:

They refused to get my address correct. It's still wrong. 8 years of giving them my correct address and they just would not get it right.

Now, I know what you are thinking: oh, so what, your mail goes to the wrong house number. IF ONLY that was the case.

Wrong number, wrong street, WRONG CITY.

The reason I left them? I called for roadside assistance one night when my car broke down on my way home from work (2nd shift, so about 12:30AM).

They said they couldn't help me. AFTER I sat for an hour on the side of the road waiting for them to send someone to tow me. Eventually the cops came and called me a tow truck when I explained the complete failure of my roadside assistance.

Now, for 2 or so years it has been quiet. But today an EXTREMELY pushy salesperson called me and just would not take no for an answer.

Allstate Motor Club SUCKS. They are the WORST. They make Allstate insurance look bad by association. I have tried to lodge a formal complaint internally, but Allstate Insurance sends me to the motor club customer service, and motor club customer service just could not care less. They actually told me to "just ignore calls from our marketing".

If I was Allstate Insurance, I would sever ties with or fire every executive at the Allstate Motor Club.

On top of that, they cost $15/month whereas my Verizon Hum is $10/month and comes with a neat OnStar-type device which is PLUGGED INTO MY CAR! It tells me when I leave my lights on and the battery is draining! Why would I pay $5 more for an inferior service?

Reason of review: Quality and Customer Service.

Preferred solution: Stop sullying the good name of Allstate Insurance..

Allstate Motor Club Cons: Everything they claim they would provide which is nothing, Complete lack of service for roadside assistanc, Can not get my address correct.

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Machele Imf

Ok, gottcha. Good to know but I prefer AAA who has never let me down in 30 years.

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