Dora J Kkg
map-marker Fort Lauderdale, Florida

Dissatisfied Consumer

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I called for towing assistance at approximately 4pm. The dispatcher advised that a tow truck would be at my location in thirty minutes to a hour.

I waited, called dispatch again and i was told that the information was entered but the previous dispatcher failed to dispatch a tow truck. I was advised again that I would have to wait two hours for a towing and that the towing company only tow high end vehicles. After waiting, I received two calls from Allstate inquiring reference the vehicle tow; each time I advised that the tow truck never arrived. At approximately 9pm, again I received a call from a male dispatcher from Dolphin Towing informing me that the tow truck driver was on the scene for a hour looking for me.

At which time, I informed dispatch that was not true because a black male caller informed me approximately fifteen minutes prior to his call that he was enroute to me. During all of this, No one never called me on my cellular number to inform me that the driver was on the scene or in the error (the first tracking showed tow truck arrived at approx 6:30pm) which was not true.

The second tracking never arrived. I walked home and vehicle was left in a none secured area.

View full review
Reason of review:
Poor customer service
Lee S Ull
map-marker Northbrook, Illinois

Totally unacceptable

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have been a member since 1991 and except for one small exception had excellent service. However, it appears as though their claim of being in good hands is no longer valid. On June 29th, due to my truck being in the shop and not available until Monday I was forced to move my 5th wheel as the spot I was in was reserved for somebody else. I called the roadside service number to schedule a towing service and was informed that my 5th wheel was not eligible for towing (which I knew was wrong). The supervisor on duty also made the same statement regardless of my type of membership. This occurred early Fri evening and I was not able to find any commercial company available in the local area to tow my 5th wheel. Through the local RV dealer I did get the telephone number of a private individual who might tow me. He did!!!!! Now Allstate motor club is refusing to pay my claim saying the receipt the individual filled out did not meet their receipt criteria. I sent a rebuttal to their first denial and never received another letter of any type. I have spent numerous time on the phone on this matter. Allstate even refuse to follow up on a promise to let me know something by the first week in Nov. This is a company whose customer service stinks and one I no longer have any confidence in.
View full review
Loss:
$275
Cons:
  • Reliability
Reason of review:
Poor customer service

Preferred solution: Full refund

James M Blf
map-marker Stockton, California

Save your money and get AAA

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Blowout on my trailer at 1am thru LA area. Argued with Allstate because she couldn't come up with the model # of my trailer! Trailer is insured with Allstate since purchase. I don't care about model#! Basically I was told I eeded to call back at 9am! I think they should reimburse me every penny for the years I paid for this *** Luckily CHP showed up and had tools to cut tire away from axle!
View full review
Mynika T
map-marker Mount Laurel, New Jersey

How do i apply for the Elite Program

Need to apply for service with Elite program
View full review
1 comment
Guest

I contacted Allstate for a jump start in the said it was gone to take almost 3 hrs. Remind the temperature dropped below zero degrees and my vehicle was so cold.

A man pulled up in the store parking lot in was nice enough to give me a jump. I called and cancelled road side service.

Anonymous
map-marker Sayreville, New Jersey

Fraudulent service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I had to use the roadside service twice this year and both times had the same issues, Allsnake is not in the business of roadside. It takes your money then hires telephone reps all the way in Texas to take the complaints who can't do anything, and besides the company probably instructs them to lie, lie, lie. It's unbelievable. They should not be allowed to sell coverage for a service they never intend to provide. Save your money and get AAA.
View full review
Loss:
$300
Cons:
  • Roadside service is lame
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

Anonymous
map-marker Seattle, Washington

Worst tow experience of my life

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
So my car broke down on the side of the road while it's snowing outside due to a bad alternator. So my car has no power at all can't even turn on the heater to stay warm while it's snowing outside. I call Allstate roadside service to come bail me out and tell me home. They set me up with this company called Patriot Towing out here in Spokane Valley Washington that say that they won't be able to tell me for an hour to an hour and a half now mind you three hours later as I'm still waiting freezing my tail off I call them to find out where they are and they tell me that there another couple hours out. Clearly I am outraged so I contact Allstate who rudely talks down to me as if I'm the one at fault. After several minutes of talking to them they finally called out a different tow company that is now charging me an additional $40 that I have to pay out-of-pocket just to get me 12 miles home. This is the worst company I have ever had to deal with for any kind of roadside service ever in my life. If you are smart do not sign up with Allstate it's a trap that only gets worse. Buy AAA spend the extra $100 but believe to be reassured with real service real fast.
View full review
Reason of review:
Poor customer service
Steven M Ouo
map-marker Waco, Texas

Bad Service, Rude Reps

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I will not be resigning up for the platinum Elite services again. BAD customer service, uncompationate, and non-understanding. Representatives are rude and do not follow through on what they say. I don’t recommend Allstate Motor Club to anyone. There are better providers out there.
View full review
Pros:
  • Affordability
Cons:
  • Bad customer service
  • Rude reps
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

james h Bhq
map-marker Mount Laurel, New Jersey

Payout for Services Rendered

I was called at 4 am by Allstate to assist them with a stranded motorist. Understand I am an independent contractor and not in there service provider network,but I went and did the job for them because I would not leave anyone on the side of the road.

This was October 27th 2018 today is December the 5th 2018 and I have yet to be paid for the service that was performed. I have called several times in reference to my company being paid and I have been told several times that the check was processed and mailed to me,but I have yet to receive it.

Now I called again before today on November 29th and was told yet again that the check was mailed on the 29th yet today is the 5th of December and no check so I called ARS this morning and they say verbatim that we mailed your check out on December the 4th Oh not the 27th. So with that being said still waiting

View full review
Reason of review:
Poor customer service
Anonymous
map-marker Dallas, Texas

Worst service ever

I ask for tire change they sais 52 to 65 miniuts . as they advertize 30 miniuts for other than towing... I waited one hour no one showed up.. Call dispatched said let me check with driver and he said he just talk tho driver he is on the way Eta is 12 miniuts and he should be there in less than 20 miniuts ..we i waited 42 miniuts no one showed up .. Call again dispatched tell me same thing again just check with driver he already left he is on the way and should be there in 15 miniuts . after all one hours and 43 miniuts i had to leave my car and canel my services... Very tarrable service DONT RECOMEND ALLSTATE MOTOR CLUB TO NOBODY.. Really disapponted ..
View full review
Richard K Vyx
map-marker Northbrook, Illinois

Worst roadside assistance in North America

My wife had a trailer tire blow out on a trip out of town. We have had Allstate insurance roadside assistance which cost about 125 a year for 2 years now and never have used it until this time. So we have already given then over 200 dollars for roadside assistance coverage. My wife called the number on the card and finally got ahold of someone and told them she needed someone to change the tire. We had the spare but just needed someone with a lug wrench and jack to come put it on. Nothing additional was needed. The call taker advised us that someone would be in route shortly.

My wife received a second call a few minutes later from DFW Allstate dispatch who also advised that someone would be in route shortly. So now two different people at Allstate knew we had needed assistance. My wife sat for over 2 hours on the side of the roadway and no one had called her back from Allstate yet so she called them to tell them that she had gotten the tire changed and no longer needed assistance. She was told by the person at their call center that they had just received and email from DFW and the email said they would not be coming out as they did not have the equipment to change a tire. .

Now folks we paid for a road side assistance program and were assured that we would get help if we needed it which was a complete lie by Allstate. these people could not even change a damn tire.

Do not waste your money on these idiots.They are absolutely worthless.

If you need help Allstate is the last Epperson you want to call. Their slogan says, "With Allstate your in good hands". What they mean to say is, "With Allstate your money is in good hands but you my friend are screwed royally".

I also emailed them my story and no one had the intestinal fortitude to write me back. Their call taker I called to cancel my policy was from another country all together and spoke very little English. So your support is outsourced to a foreign country and if you call your giving some foreigner your credit card information so beware of that.

The call taker said she would make it right and give me half of ,my next year when I renewed. I told her to shove that and hung up. Once Again folks Allstate is an absolutely worthless company for roadside assistance.

View full review
Loss:
$125
Reason of review:
Not as described/ advertised
Anonymous
map-marker Warrenton, North Carolina

Don't recommend anyone

Sorry there service really sucks... They never in time estimate time always 1 hour and they show up after 2 hours...tired have to move on
View full review
1 comment
Guest

We made a call to Allstate Motor club on 12/31/18 at appx 5:30pm for a tow truck. My daughter's car stopped on her in busy traffic in the turning lane.

After 2 1/2 hours waiting NO ONE EVER SHOWED. I called, my husband called, and my daughter called. After 3 hours. We were able to push the car to a nearby apartment complex.

A manager called back to apologize, and to assure us someone was on the way. THEY NEVER SHOWED. The next day 1/1/19 we called. Someone finally showed at 10:17pm that night.

When they finally showed, guess what. The car was not there. Somebody stole the car bc of Allstate negligence. Being angry is an understatement.

I'm waiting now for a manager to call me back.

I have been speaking to Allstate and Hemphill Towing all morning. I have wasted an entire morning of work trying to find out about my car.

Katryce A
map-marker Palo Alto, California

WORST COMPANY I'VE EVER USED - PAID FOR NOTHING

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

It took out All State Emergency Road Side Assistance for peace of mind when driving alone in LA as a single female it is scary and unsafe when the car breaks down.

When calling to get my car toed to a garage as it wouldn't start, I was told I have used all 3 of 3 call outs and had non left! My account is brand new and I have NEVER used it.

I explained this and was told 'I can only go by what the system says, and it says you used this service 3 times'!!!! So when asking for the breakdown of when, what car, who etc I was told they don't have that information!!!!! So in desperation when asking the cost and mileage for towing I was also told they don't have that information to hand! WHAT ON EARTH IS THIS SERVICE FOR!!!

So I basically paid for a year coverage for NOTHING. NEVER EVER USE THIS COMPANY.

View full review
Loss:
$50
Reason of review:
Poor customer service

Preferred solution: Full refund

Larry H Uus
map-marker Northbrook, Illinois

Poor service and false coverage

Signed up for coverage and was charged on charge card immediately. Received an E mail stating that the coverage started on 11/14.

However when contacting Allstate Motor Club they stated my policy started on 11/07. I called the listed number on the E mail and asked this to be corrected as the E mail I had just received clearly stated that my coverage started today 11/14.

The call center was in India and the communications were poor at best. The final outcome was that they could not (or would not) correct the start date so effectively they have shortened my coverage by a week.

I paid for coverage for 52 weeks and they are only actually covering 51 weeks. This is not acceptable.

View full review
Cons:
  • Poor customer service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Chiung F
map-marker Alpharetta, Georgia

Terribly Unreliable Towing Service

Every time I have an issue with my car and need a towing service, Allstate is never able to provide reliable roadside service. The first time, I waited for the tow truck for two hours, only to receive a phone call that told me that their tow truck had broken down and needed to be towed by another truck, causing me to extend my wait by another 2 hours. The second time, I waited two hours for the tow truck to come, but the tow truck never showed up. I called All-state, and they told me the truck had been canceled, so I had to wait for another tow truck. The third time, I waited 2 hours, and received, again, a phone call that the service had been canceled. At this point, I'm ready to give up on All-state and switch to another insurance company. Angry Angry Angry
View full review
Reason of review:
Poor customer service
Hans M Kyr

BAD SERVICE, BAD COMPANY

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I had allstate motor club platinum elite for some 8 years. When I cancelled my account I told them to put "DO NOT CALL" in all caps on my account, though I knew they wouldn't.

During this time I called them once a year on average for the same issue:

They refused to get my address correct. It's still wrong. 8 years of giving them my correct address and they just would not get it right.

Now, I know what you are thinking: oh, so what, your mail goes to the wrong house number. IF ONLY that was the case.

Wrong number, wrong street, WRONG CITY.

The reason I left them? I called for roadside assistance one night when my car broke down on my way home from work (2nd shift, so about 12:30AM).

They said they couldn't help me. AFTER I sat for an hour on the side of the road waiting for them to send someone to tow me. Eventually the cops came and called me a tow truck when I explained the complete failure of my roadside assistance.

Now, for 2 or so years it has been quiet. But today an EXTREMELY pushy salesperson called me and just would not take no for an answer.

Allstate Motor Club SUCKS. They are the WORST. They make Allstate insurance look bad by association. I have tried to lodge a formal complaint internally, but Allstate Insurance sends me to the motor club customer service, and motor club customer service just could not care less. They actually told me to "just ignore calls from our marketing".

If I was Allstate Insurance, I would sever ties with or fire every executive at the Allstate Motor Club.

On top of that, they cost $15/month whereas my Verizon Hum is $10/month and comes with a neat OnStar-type device which is PLUGGED INTO MY CAR! It tells me when I leave my lights on and the battery is draining! Why would I pay $5 more for an inferior service?

View full review
Cons:
  • Can not get my address correct
  • Complete lack of service for roadside assistanc
  • Everything they claim they would provide which is nothing
Reason of review:
Quality and Customer Service

Preferred solution: Stop sullying the good name of Allstate Insurance.

1 comment
Machele Imf

Ok, gottcha. Good to know but I prefer AAA who has never let me down in 30 years.

  • 1
  • ...
  • 6
  • 7
  • 8
  • 9
  • 10
  • ...
  • 16