Allstate Motor Club
Reviews and Complaints
WORST ROADSERVICE IN USA
- Messy claims department
- Worst customers service ever
Dont work w this company
Car damaged by towing
Roadside Assistance nightmare!
- Friendly customer service providers
- Incorrect information
- Failure to meet expectations
- Poor quality assurance and reliability
Preferred solution: Future improvements
Adding new person
- Fast response times
- Limited to two adults om my plan
Pay my membership
Lack of customer service
My car broke down on Sunday, plug in the oil pan had fallen out. Call Allstate @ 2 pm, was told a tow truck would around @3.22 pm, called the provider at 3:30, I was told that he had cancel the service 5 minutes after they received a call from customer service Allstate.
So I called Allstate, ask why I was called to tell me a tow truck wasn't coming. Didn't understand that no one had called me, I had to make the call. I was on hold for over 15 minutes, in the mean time two NYS troopers pulled into the gas station. .
They called a tow truck and was there with in 1/2 hour. I was told by customer service (Allstate) that I would be reimbursed When I called Allstate on Monday I was told that I would only receive $100. Wasn't happy, escalated the call, never received a call from corporate. Called twice to have it escalated.
After waiting several weeks, I canceled my membership. I've been a member since 2014, have used them twice in the past 4 years.
I was on Cape Cod when my truck broke down, they couldn't find a provider, I had to find one again. The lack of customer service and care is terrible.
- Poor customer service
- Complete lack of service for roadside assistanc
Preferred solution: Full refund
Not good
Preferred solution: need to talk to customer service regarding solution
Nothing that you do with no help
Rude on the phone and messy claims department
- Poor quality assurance and reliability
- Poor customer service
- Messy claims department
Preferred solution: Full refund
Cancellation
Preferred solution: Full refund
My wifes car broke down
Scam service
- Poor choice of service provider
- Failure to meet expectations
- Excessive waiting time
Preferred solution: Full refund
Terrible
- Dangerous procedures
Preferred solution: Full refund
Cat broke down
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Your wait time seems to be rather long, we agree. However, unless you are one of those unwise motorists who purchased a car without a spare tire, this experience may convince you to learn how to change a tire for the future.
Changing a tire was among the first things we taught our children to do as they grew up. When they got their license, they knew how to do it and were not caught unaware---or just sitting along side some road waiting for someone to help them. If you are almost out of petrol, it would appear you are sitting in your car with the A/C on. Best to turn the car off and save the petrol.
And, of course you might want to drop Allstate road assistance and go with AAA.
At the same time, check out AAA insurance rates on the car. You might be surprised at their rates over Allstate's.