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Broke down on major state rte,called Allstate Motor Club.Had for 4 plus years,never used any services.Waited 15 hours,no truck showed up.Finally called local service,towed pickup home and charged $170.Called local office where service was bought,was told they had...
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#1114611
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They {{Redacted}} suck i needed my tire changed so i called them and they said they would be to change it in 30 to 45 minutes so a hoyr and half pass and i called them and they said they called me *which they didnt* and said that i cancelled *which i didnt* and wen i...
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1.0
#1105566
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Allstate Motor Club - The worst with helping the customer
Allstate Motor Club - The worst with helping the customer
Allstate Motor Club - The worst with helping the customer
My tahoe broke down 9-9 around 3 in the afternoon I'm thinking no biggie I pay for towing once a month.. I called in and got the lady to set up a tow, at that moment I told her to send a text was the ETA which was 4:37 so I left my keys in the truck to be picked up.....
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1.3
#1100121
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Allstate Motor Club - Hottoble

Allstate Motor Club
#1108400
The agents did not know what they were doing gave me false information could not locate a provider I was on hold for 3 hours
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Allstate Motor Club - ROADSIDE ASST.

Allstate Motor Club
#1092009
1.0
Details
Called for auto service at a quarter to 11pm, never got text message of ETA & Company coming out and was told service would be in 45 mins. Came 12:15 still no one came out to help and my vehicle & my son is still there currently no one has came. I called back several times to Allstate and was told to have patience!
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Value for money

Allstate Motor Club - Sucks

Allstate Motor Club
#1063018
1.0
Details
I was in monument valley when my clutch went out. They couldnt find anyone to help. It was 100 degrees. They left me there. If someone did come, which they didnt, they told me i would have to leave my two little dogs in the car. I couldnt take them in the tow truck. Horrible.9
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Allstate Motor Club - They Don't listen

Allstate Motor Club
#1047457
Gave phone number to be texted/called to operator. They gave 20 year old numbervto provider not one I gave!
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Horrible company Takes all my patience just to get through the auto attend that cant find any info ingive it then first girl on the line likely didnt graduate 5th grade and ebonics must be her first language second was a guy who obviously still lives with his parents...
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1.0
#1092351
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After a long 10 hour day at work I went to pick my children up from the sitter. Somehow some way my daughter locked my keys in the car. I contacted the 24 hour road side assistance and in literally less than 30 mins my keys were back in my hand. The woman that took my...
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5.0
#1089522
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Called Allstate for assistance in the middle of the night, stranded on the side of the interstate. They dispatched a company to assist but never gave a follow up call. I took it upon myself to call the towing company to verify orders, only to find out for the last 45...
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1.5
#1087035
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Used the cellphone of a Student After a half hour of phone play---multiple repeat of info---royal runaround ----Than no one came in the 30 minutes. Waited another half hour and placed a Second call, another half hour of phone play, with a promise of arrival time which...
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#1086686
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I joined the club last month and went to google play to download their app. Google play said that the phone was not supported. When I contacted the club, they took several weeks to respond with a letter that states their app supports only android 5 and above. That...
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2.4
I liked
  • Price
#1080512
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I had my car towed in April and paid Allstate with a credit card and was told I would receive a receipt in mail that I could submit to my local agent and it never came. I called Allstate 800 and would keep getting transferred to the motor club and they kept saying they...
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Anonymous
Anonymous

Don't renew next time it comes up.They tried to talk me into that baloney for years.Unless you're venturing out into enemy territory, don't bother.

1.0
I didn't like
  • Thought tow was included
  • Rude customer service and the way they lie to you
#1080135
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Allstate Motor Club - Auto pay and NO Service
I have been on automatic draft for 7 months and according to Allstatemotor.com account I am not due again until 7/26/2017 however my account has been on a pending hold which has prevented me from being able to use my services. I have needed 2 separate emergency...
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2.2
#1069938
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