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I broke down and needed a tow. I called them and they said they would call me back. They did and said my coverage was for only 100 and the tow would be 250. I said whatever. I then called the tow truck to come get me and when he showed up he tried to get the 100 credit...
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1.0
#1135860
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I say "service" because we never actually got a *** tow truck, Stranded since 2 oclock, for almost THREE HOURS. Ended up having to call another service because the final straw was these *** saying id have to wait another 70 minutes because they got the wrong address....
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1.0
#1134576
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They will send over a driver driving his own vehicle with only a battery charger on him if your car does not start. Once he can't start your car, good luck getting a tow truck to arrive. Three hours in I cancelled my membership and called Auto Club who had a truck to...
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Anonymous
Laquita101

About time they were able to address my needs, they let me know that all the tow trucks in the area were closed & I needed to wait until the morning and call for another way t...

1.0
I didn't like
  • Rude customer service and the way they lie to you
  • Sent driver instead of a real tow truck
#1121981
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Allstate Motor Club - Towing co could not tow the car

Allstate Motor Club
#1128399
1.5
Details
Ok my car became disabled in Salem no. I called and they told me they would send out a tow. They texted me and verified they would arrive at 8pm. They called me back and told me they didn’t have a flat bed available and that I should get a towing company myself . WTF!
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Allstate Motor Club - Daughter needed a toe

Allstate Motor Club
#1122581
1.0
Details
Car broke down and needed a tow. Allstate calls only one vender and she had to wait over 90 minutes for a tow. I can see that if she was way out of town. She was less than 2 miles from the tow vender. They would not call a nother tow vender. Do not use!!!
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Advertised vs Delivered
Customer service
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Allstate Motor Club - Hottoble

Allstate Motor Club
#1108400
The agents did not know what they were doing gave me false information could not locate a provider I was on hold for 3 hours
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Allstate Motor Club - ROADSIDE ASST.

Allstate Motor Club
#1092009
1.0
Details
Called for auto service at a quarter to 11pm, never got text message of ETA & Company coming out and was told service would be in 45 mins. Came 12:15 still no one came out to help and my vehicle & my son is still there currently no one has came. I called back several times to Allstate and was told to have patience!
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Value for money
Hello Allstate, I'm sad to communicate this incident to you. I have been a member of your Motor Club primarily for Roadside assistance since 1997. Over those 20 years, I've only needed a tow truck a few times and on those few occasions, Allstate has done a good job of...
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1.4
#1120590
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Broke down on major state rte,called Allstate Motor Club.Had for 4 plus years,never used any services.Waited 15 hours,no truck showed up.Finally called local service,towed pickup home and charged $170.Called local office where service was bought,was told they had...
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#1114611
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They {{Redacted}} suck i needed my tire changed so i called them and they said they would be to change it in 30 to 45 minutes so a hoyr and half pass and i called them and they said they called me *which they didnt* and said that i cancelled *which i didnt* and wen i...
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1.0
#1105566
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Allstate Motor Club - The worst with helping the customer
Allstate Motor Club - The worst with helping the customer
Allstate Motor Club - The worst with helping the customer
My tahoe broke down 9-9 around 3 in the afternoon I'm thinking no biggie I pay for towing once a month.. I called in and got the lady to set up a tow, at that moment I told her to send a text was the ETA which was 4:37 so I left my keys in the truck to be picked up.....
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1.3
#1100121
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Horrible company Takes all my patience just to get through the auto attend that cant find any info ingive it then first girl on the line likely didnt graduate 5th grade and ebonics must be her first language second was a guy who obviously still lives with his parents...
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1.0
#1092351
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After a long 10 hour day at work I went to pick my children up from the sitter. Somehow some way my daughter locked my keys in the car. I contacted the 24 hour road side assistance and in literally less than 30 mins my keys were back in my hand. The woman that took my...
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5.0
#1089522
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Called Allstate for assistance in the middle of the night, stranded on the side of the interstate. They dispatched a company to assist but never gave a follow up call. I took it upon myself to call the towing company to verify orders, only to find out for the last 45...
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1.5
#1087035
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